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FAQ

CATALOGUE

1. How do I place an order?

2. How to contact us?

3. How do you send my purchased items?

4. How to track an order?

5. How do I find the size fitting me?

6. Our Quality Guarantee!

7. Payment Information

8. Shipping Tips

9. Cancel and Change Requests

10.Are all products showed in the website?

11.What are the return, exchange, refund policies?

12.Are the pictures true or false?


1. How do I place an order?


You can click the goods which you interested in, Then choose currency: USD or GBP, Fill the quantity you want. Then click "add to cart". You will find your Order Number (please keep it safe for later use!). Then fill your detailed information: Email, full name, country, address, telephone number, postcode. After that, you can choose fast DHL or not for shipping. And select your payment: VISA card or Mastercard, Finally click "check out" to pay it. Do not forget to keep the order information in a secure place in case to need to check your order status.

2. How to contact us?

Our campany is dedicated to Customer service. To serve our customers efficiently, our friendly and efficient staff can be contacted by sending us email from clicking "Contack Us". Any question are welcomed!


3. How do you send my purchased items?


We offer the fastest delivery to ship all our packages with 100% security guarantee, Shipping only take 3 to 5 working days. No matter where you are, we can assure you the goods you oder arrives within the shortest time.


4. How to track an order?


All orders are to be confirmed by email in 24 hours and reply in 48 hours. When you check out you will get a order number, take this order number and contact our customer service, our Customer Service can help you track your order.


5. How do I find the size fitting me?


You can find Size Chart below the Size Selecting field.


6. Our quality and price advantages.


We are a super supplier with good reputation in the world. We have do business for several years in the bay and have get good fames and compliments. The best quality but the lowest price. In addition, we assure you can enjoy
best service and getthe best products with best price.

7. Payment Information


We accept payment with Visa and MasterCard. You'll receive our confirmation letter in 24 hours when you check out the order. Please enjoy the speedy and convenient service via the above payments in our online store.


8. Shipping Information


We offer free shipping for all products. Normally we provide UPS and EMS service for you,
You can ship your purchased items to the billing address or different address on the Billing Information Page. If the shipping address is different from your billing address, you have to write a new address on Shipping Information page.
It usually takes 3-5 days for the products to arrive you. For Customized items, it may take one extra week for customizing.


9. Cancel and Change Requests


If you would like to cancel or change your order
for any reason, please contact our online service as soon as possible. Registered customers can cancel or change their orders directly by managing "My Orders". We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to the real time order processing. If an order has already entered the shipping process, we will not be able to cancel the order. If your order cannot be cancelled, you may contact our live service to arrange shipping back. Then we can full refund.

10.Are all products showed in the website?

We are not putting every item of the coach brand on this site now. If you are looking for other style which is not displayed

on this site, please tell us which one you like, and we can supply most of them to you.

11.What are the return ,exchange, refund policies?

If you are not satisfied with the item, please take a picture of the items first, then send it to our email for us to make sure, in 7 days, you can return the items to us and we will make an exchange for you as soon as we receive it.Of course,we will not accept returns and/or exchanges if there is evidence that the shoes have been worn outdoors. We also guarantee that our shoes won't be seized by customs. If your item seized by the customs officer, we will replace them for you at once. Refunds are issued in the same form in which the original payment was made and may take up to 7 business days after the receipt of goods

12.Are the pictures true or false?

All of the picture are in-kind taken by ourselves, The color phenomenon may occurred only in a few pictures, check them clearly before take the item into your chart.